Using the Volunteer App
Last updated: 2026-01-22
## Getting Started ### Download the App - **iOS**: Search "Tracios Volunteer" on the App Store - **Android**: Search "Tracios Volunteer" on Google Play ### Logging In 1. Open the app 2. Select your event from the list 3. Enter your volunteer credentials (provided by race director) ## Device Assignment ### Assigning a Device to a Runner 1. Tap "Assign Device" 2. Enter the runner's bib number 3. Hold your phone near the device (NFC) 4. Confirm the assignment ### Tips for Fast Assignment - Have bib numbers visible on runners - Pre-stage devices in numerical order - Practice the NFC tap technique ## Device Return ### Processing a Return 1. Tap "Device Return" 2. Hold phone near the device 3. Confirm return ### Post-Race Returns If a runner returns a device after the event: 1. Use the "Late Return" option 2. Note condition of device 3. Update device status ## Troubleshooting ### Common Issues - **NFC not detected**: Enable NFC in phone settings - **Wrong device scanned**: Ensure only one device is near phone - **Network errors**: Check cellular/WiFi connection