## General Questions

**Q: How long does the device battery last?**  
A: 100+ hours under normal conditions. Cold temperatures may reduce this by 20-30%.

**Q: Can runners see their own position?**  
A: Yes, if they download the Tracios app and link to their bib. The app is optional—tracking works without it.

**Q: What happens if the device gets wet?**  
A: Devices are IP67 water-resistant. Rain, mud, and sweat are fine. Don't submerge intentionally.

## Technical Questions

**Q: How accurate is the GPS?**  
A: Typically within 3-5 meters in open sky conditions. Dense tree cover or canyons may reduce accuracy.

**Q: How often does the device update location?**  
A: Default is every 30 seconds. This can be configured by race organizers.

**Q: Does the device work internationally?**  
A: Yes, the GPS and LoRa frequencies work globally. Cellular backhaul may vary by region.

## Billing & Support

**Q: How do I contact support?**  
A: Email support@tracios.io or call 1-800-TRACIOS.

**Q: Where can I find the full documentation?**  
A: Visit docs.tracios.io for complete documentation.